Privacy Policy
Genuine Robotics
Effective Date: March 2025

At Genuine Robotics, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our e-commerce website.

1. Information We Collect

When you use our website, we may collect the following types of information:

a. Personal Information

We may collect personal details such as:

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment information (processed securely through third-party payment gateways)

• Account credentials (if you create an account)

b. Non-Personal Information

We also collect non-personal data such as:

• IP address

• Browser type and version

• Device information

• Website usage data (pages visited, time spent, and interactions)

• Cookies and tracking technologies

c. Customer Support Data

When you contact our customer support, we may collect:

• Your inquiries and responses

• Support history

d. Data for Personalization & Service Enhancement

To serve you better, we may analyze:

• Purchase history

• Wishlist items

• Search preferences

• Interests related to electronics and robotics

• Chat interactions for requirement gathering and product recommendations

2. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing & Delivery: Fulfilling purchases and shipments.

• Customer Support: Addressing queries and resolving issues.

• Personalization: Recommending relevant products based on past interactions and electronics interests.

• Marketing & Promotions: Sending newsletters, offers, and updates (you may opt-out).

• Website Optimization: Improving user experience and website performance.

• Security & Fraud Prevention: Detecting and preventing fraudulent transactions.

• Requirement Gathering: Using chat interactions and other data to understand customer needs for better service and product recommendations.

• Legal Compliance: Adhering to applicable laws and regulations.

3. Data Sharing & Disclosure

We do not sell your personal data. However, we may share your data in the following circumstances:

• Service Providers: With third-party vendors for payment processing, shipping, analytics, and marketing.

• Legal Requirements: If required by law, regulatory authorities, or court orders.

• Business Transfers: In case of a merger, acquisition, or business restructuring.

4. Cookies & Tracking Technologies

We use cookies, pixels, and tracking technologies to enhance user experience. You can manage your cookie preferences in your browser settings.

5. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, update, or delete your personal information.

• Opt-out of marketing communications.

• Restrict or object to data processing.

• Withdraw consent where applicable.

To exercise these rights, contact us at support@genuinerobotics.com.

7. Retention of Data

We retain your data as long as necessary to provide services and comply with legal obligations.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy policies.

9. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted with an updated effective date.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, contact us at:

Genuine Robotics
Email: support@genuinerobotics.com