Terms of Service

This Terms of Service agreement ("Agreement") is entered into by and between Genuine Robotics , a ("Company," "we," "us," or "our"), and you ("User," "you," or "your"). This Agreement governs your use of the Genuine Robotics E-commerce Website and any related services provided by the Company.

By accessing or using our website, you agree to comply with and be bound by the terms and conditions outlined in this Agreement. If you do not agree to these terms, please do not use our website.

1. Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions of this Agreement.

2. User Accounts and Registration

To access certain features of our website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which is available Privay Policy page. By using our website, you consent to the terms of our Privacy Policy.

4. Order Acceptance and Pricing

All orders placed through our website are subject to acceptance by the Company. We reserve the right to refuse or cancel any order for any reason, including inaccuracies or errors in product or pricing information.

5. Payment and Billing

We use secure third-party payment processors for all financial transactions on our website. By making a purchase, you agree to pay the specified amount for the products or services ordered.

6. Shipping and Delivery

a. Shipping

i. Processing Time: Orders are typically processed within 7 business days from the date of purchase. Please note that processing time may vary during peak seasons.

ii. Shipping Methods: We offer standard and expedited shipping options. The available shipping methods and associated costs are displayed during the checkout process.

iii. Shipping Regions: We currently ship only to India . If your country is not listed, please contact our customer support for assistance.

iv. Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Please allow up to 8 hours for the tracking information to update.

b. Delivery Time

i. Estimated Delivery Time: The estimated delivery time depends on the shipping method selected and your location. Standard shipping typically takes between 5 to 6 business days, while expedited shipping may take 7 to 10 business days.

ii. Delays: We are not responsible for delays in delivery caused by unforeseen circumstances, such as natural disasters, customs processing, or courier service disruptions. In the event of a significant delay, we will make every effort to inform you promptly.

c. Shipping Costs

i. Shipping Charges: Shipping charges are calculated based on the weight of your order, the shipping method selected, and your delivery address. The total shipping cost will be displayed during the checkout process.

ii. Taxes and Duties: Customers are responsible for any applicable taxes, duties, or customs fees associated with the shipment.

d. Incomplete or Incorrect Address

i. Responsibility: It is the customer's responsibility to provide a complete and accurate shipping address. We are not liable for orders shipped to an incorrect or incomplete address provided by the customer.

ii. Re-shipment Fees: If a package is returned to us due to an incorrect or incomplete address, the customer may be responsible for the cost of re-shipment.

e. Lost or Stolen Packages

i. Claims: If you believe your package is lost or stolen, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the matter.

ii. Replacement or Refund: Depending on the outcome of the investigation, we may offer a replacement or issue a refund for the lost or stolen items.

f. Tracking Information

i. Tracking Updates: You can track the status of your order using the provided tracking information. If you have any questions about the tracking information, please contact our customer support team.

ii. Delivery Confirmation: A delivery confirmation is considered as evidence of successful delivery. If you have concerns about the delivery of your order, please contact the shipping carrier directly.

7. Returns and Refunds

Our Return and Refund Policy governs the terms and conditions for returns and refunds and is an integral part of this Agreement.

8. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website that contains errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

9. Prohibited Uses

You agree not to use our website for any unlawful or prohibited purpose, including but not limited to:

• Engaging in any illegal or unauthorized activity.

• Violating any laws or regulations in your jurisdiction.

• Interfering with or disrupting the integrity or performance of our website.

10. Indemnification

You agree to indemnify and hold the Company harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement or your violation of any law or the rights of a third party.

11. Personal Information and Data

Our Privacy Policy outlines how we collect, use, and protect your personal information and data. By using our website, you consent to the practices described in our Privacy Policy.

12. User Comments, Feedback, and Other Submissions

If you submit comments, feedback, or other content to us, you grant us the right to use, modify, reproduce, and distribute such content. You agree that your submissions will not violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary right.

13. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by the Company. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

14. Limitation of Liability

In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

15. Governing Law and Jurisdiction

This Agreement is governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].

16. Changes to Terms

We reserve the right to modify, amend, or change the terms of this Agreement at any time. Notice of any material changes will be provided through our website.

17. Contact Information

If you have any questions or concerns about this Agreement, please contact us at support@genuinerobotics.com